Facebook Location Reviews Not Showing Up on Facebook Page
Are you a local concern that gets reviews? Reviews can be very powerful to draw in new customers. Recent studies have shown that 88% of people trust online reviews as much as personal recommendations. That's HUGE!
Too Reviews show upward much more than prominently on mobile devices which is when people are almost your location. Allowing people to leave a review for your location on Facebook is a good idea and gives social proof to potential customers.
UPDATE: Facebook Reviews are available for whatever type of Page. All you lot need to practice is to add the Review tab to your Page. I retrieve Reviews can be a valuable form of social proof for any type of business organisation.
Here is everything you lot demand to know about Facebook Reviews.**This article contains updates from the original post.
1. How to Enable Reviews or plow them off
The Ratings and Reviews feature (where you see the star rating on the master Facebook page) is bachelor for whatever type of Page. For many types of Pages, the Reviews tab is on by default, reviews and star ratings are displayed. However, you lot can hide the Reviews tab if you want.
Get-go go to to the Settings section on your Facebook Folio and select Edit Folio from the left sidebar.
Side by side roll down to the Reviews section and make certain the Tab is set up to On. You may have to add a tab if y'all don't see the Reviews tab there. Annotation that y'all can also go the direct URL address of your Reviews tab hither to send to your customers.
Enable or disable reviews on your Facebook page.
If you turn the Reviews off and then dorsum on later, all the previous Reviews you have received volition still be there.
2. Responding to Reviews
As a Page owner, respond to the reviews by either Liking the review or posting a comment. Do this for both positive and negative reviews.
Respond to reviews
3. Deleting a Negative Review (Spoiler Alert: You Can't)
Many Page owners wonder how they tin can delete a negative review. In full general, this is not a good practice – it's better to answer to a negative review so that people who are looking at the reviews encounter that if there is a problem with your product or service, you intendance enough to right the situation.
Only a the owner of the review tin can delete the review.
If y'all take a negative review, reply thoughtfully and attempt and take the situation offline (ask if they tin give you a telephone call or send an e-mail). If you right the situation, y'all can always ask the reviewer to mail an update or even edit or delete the review.
If there is a text review along with a star rating, you tin can Study the Post to Facebook. They will then decide if the review doesn't meet their community guidelines and take it down if that is the instance. (And of course, I wouldn't want to report this prissy review)
Recollect that reviews can be an indication of a real problem in your business if you are getting also many negative reviews. Look at negative reviews equally an opportunity.
You lot could also try and message the reviewer to see if they would take the review down. Merely the person who posted a review or Facebook can remove a review.
If yous don't desire reviews to brandish at all, you tin can uncheck the box to display reviews but all the reviews that y'all have received volition nonetheless remain if you enable them again in the futurity.
four. Reviews and Featured Videos
When yous enable Reviews and the Map on your Facebook Folio, the map shows up in the most section on the left sidebar along with the reviews.
Reviews and map shows up on the left sidebar
When you have the map enabled, y'all can't accept a Featured Video that shows upwardly in your About section on your left sidebar. So that is i downside is that your Featured Video doesn't testify upwardly every bit prominently but information technology's much better to make it easy to find out your location.
Take a look at this quick video I did on Facebook Reviews.
Besides, if you want to find the Reviews YOU have personally given to other businesses, you can look on your personal profile under the More carte du jour (or it'southward also available directly at your Facebook profile URL/reviews)
How about you? Are you using Reviews on Facebook? How are they helping your business organization? Share your thoughts in the comments below!
Source: https://www.andreavahl.com/facebook/everything-you-need-to-know-about-facebook-reviews.php
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